Season Pass Assurance Program
Pass Assurance Early Deadline Extended Through 12/4/20
UPDATED November 23, 2020
PRE-SEASON PASS ASSURANCE
Expires on December 4, 2020 @ 11:59pm
Requests should be made in writing to: firstname.lastname@example.org
100% Credit Option
Prior to December 5, 2020, if you request a credit on your pass purchase, regardless of the reason, we will issue a credit for any reason, for the full amount you paid, to be used towards a 2021 - 2022 season pass.
Refund (fees apply) Option
Prior to December 5, 2020, if you request a refund on your pass purchase, we will issue a refund for any reason, minus a $50 processing fee per transaction.
IN-SEASON PASS ASSURANCE
Dates Valid: December 5, 2020 - April 11, 2021*
ADDED ASSURANCE FOR COVID Health Crisis
Each quarter of the season takes 25% off of the pro-rated credit, but with added assurance that if the season is interrupted or ended due to a public health crisis, a pro-rated credit (with no fees) will be applied toward a 2021-2022 season pass purchase.
Effective December 5, 2020, our normal credit/refund policy applies:
Per our normal refund credit/refund policy, Cannon Mountain will consider credits or refunds for illness or injury or life-altering events that prevent you from skiing, with medical documentation - on a case by case basis. A pro-rated refund may be requested for illness or injury, but is subject to final approval and a $50 processing fee per transaction. As we enter each quarter of the season, a 25% reduction applies toward the pro-rated credit or refund.
FAVORABLE WEATHER IS NOT GUARANTEED
Cannon Mountain does not issue guarantees based upon the weather, and does not issue credits or refunds in any situation that causes a closure due to unfavorable weather. This includes wind hold, single day or multi-day closures, or an early end/late start to the season due to unfavorable weather or a lack of snow.
2019-2020 PASSHOLDER MESSAGE:
We truly value our season passholders and thank you for purchasing a season pass for the 2019-2020 winter season. We know that some have been wondering about a “make good” for lost time in the spring of 2019. The fact is that the lost time in the spring caused a TREMENDOUS loss of revenue for both the ski area and the entire New Hampshire State Park System. We regret that we’ll be unable to shoulder any type of credits or refunds due to the global pandemic that shortened the season and took a far reaching financial toll throughout the nation and the world at large. Issuing refunds or credits at this magnitude would threaten the financial viability of Cannon in moving forward, as well as our ability to continue making needed improvements in the future. This was not our optimal choice, but it’s the path we must take at this time, and it’s what led to our decision to post a very aggressive and user-friendly Season Pass Assurance Program as we charge forward. If you have a Cannon Bonus Card from last season with vouchers remaining, we have extended those for use through 12/31/20.
Thank you for your patience and understanding, and we hope to welcome you back for the 2020-2021 winter season. John M. DeVivo, General Manager